Communication: Manage email Opt-Outs/unsubscribes

Admin - Super User

The Manage Opt-Outs tab lets you handle all aspects of those who have unsubscribed from team emails. If someone says they are no longer receiving emails from your team, this is one place to check in case they unsubscribed but want to get emails from you again.
  1. Go to the Email Center.
    1. Chameleon users: In the side menu click Team Admin > E-Mail Center.
    2. New CMS users: In the side menu click Team Tools > Email Center.
  2. Click the Manage Opt-Outs tab.

  • To manually unsubscribe someone,
    1. Click + Add Opt-Out.
    2. Enter the email address to unsubscribe.
    3. Click Save.
  • The Customize Filters, Customize Columns, and Saved Views all behave exactly like those in Account/Member Admin to customize what you see.
  • Use the Search for Opt-Outs field to find email addresses. The more letters you type, the more it filters out.
  • To delete an address from the list and resubscribe them to your email list,
    1. Select one or more users.
    2. Click Edit > Remove.
  • To export unsubscribers,
    1. Select one or more users.
    2. Click Export > Custom Excel Export.
    3. Select desired fields to include.
    4. Click Create Report.

Best practices

  • It is not recommended to remove everyone from the unsubscribe list. They selected to unsubscribe for a reason and removing them from the unsubscribe list could irritate them.
  • If the account is still Active we recommend giving them a call or speaking with them in person to find out why they no longer want emails from the program. You might find out they have one foot out the door and can encourage them to stay with the program. This can help with member retention.
  • Use Customize Columns to add the Last In column to your view. If someone hasn't signed in for a long time, perhaps they are no longer with the team or they have one foot out the door. If they are still with the team, reach out to the family to see if you can draw them back in. If they are no longer with the team set the account status Suspended or Canceled/Hidden.
  • Email from specific parts of the system—To avoid families receiving communication that does not pertain to them leverage the many sections within the platform that allow you to email specific groups. For example:
    • For a meet update email only those on the Committed Athletes tab instead of the whole team.
    • For job signup reminders send emails from the Job Signup system.

See Also
Users can unsubscribe from emails
Some accounts not receiving emails
Customize Account and Member views

Communication - Email, Text

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