Communication: Users can unsubscribe from emails

Admin - Superuser

SwimOffice gives users the ability to unsubscribe from some (not all) emails you send them. The main reason is to increase deliverability of all emails you send. When a user receives an undesired email from your team, they tend to mark it as spam to let their email host know to mark all future emails from you as spam. For example, if an aol.com user keeps marking emails from you as spam, it increases the likelihood that AOL will see all emails from you to anyone with an aol.com address as spam and block them all. This feature reduces that possibility.

Note you will still be able to send SMS messages and push notifications to those who have unsubscribed from email.

Emails you send from SwimOffice and OnDeck will have this link in the footer, except it will have your Team Name taken from your Team Profile instead of saying TU University:

 Unsubscribe from all Team Name non-financial related communications

When they click the Unsubscribe link, it will take them to a Confirm Opt-Out page.



Once they fill in their address and click Confirm Opt-Out, then click OK to confirm, it lets them know their address will be removed. This happens automatically; there is nothing you need to do.



When users unsubscribe it does not notify any admins, so if that user says they are no longer receiving emails, check the Manage Opt-Outs tab (see below article).

Note that users will still receive the following emails from your site no matter what:
Message contents Part of system
Auto Pay Setup Instructions Billing
Emailed Invoice Billing
Billing Summary Billing
Email Verification Account
Password Reset Account
Donation Receipts TUMoney
Registration Receipts Member/Event/Lessons Registration

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See Also

Communication - Email, Text

  1. Communication: Create and send an email
  2. Communication: Send SMS text from the SwimOffice website
  3. Communication: Send mobile push notifications from web
  4. Communication: Add attachment to email
  5. Communication: Add/edit an Email Group
  6. Do emails sent to primary email addresses get copied to the secondary email addresses?
  7. Communication: Do unverified email addresses and SMS numbers receive messages?
  8. Communication: Email Center signatures
  9. Email Groups
  10. Communication: Email suspended or canceled/hidden Accounts or Members
  11. Communication: Track emails sent outside of the Email Center
  12. How do I change a coach's email on coach page?
  13. How do I create a forward for one of my team branded email addresses in Google apps?
  14. How do I email job volunteers?
  15. How do I preview the password email?
  16. How do I link to files in an email?
  17. How do I recover a Google Apps password?
  18. How Do I Send to All the Emails in Each Individual Account?
  19. Set up email aliases or Groups in Google Apps
  20. Update email footer with team URL/domain name
  21. How to setup Outlook to receive TeamUnify provided Email Account
  22. Photo or document won't upload or attach to email
  23. Communication: Some accounts not receiving emails - Mails Probably NOT Opened
  24. Communication: User did not receive SMS verification text
  25. Viewing Sent Messages
  26. What is the maximum file size for email attachments?
  27. Why can Outlook receive but not send?
  28. Why didn't my invoices email?
  29. Forwarding an email from the email center
  30. Communication: Email used as From address when sent from admin
  31. Stop 'Contact Requests' from creating a new account
  32. Email: Customize pre-templated emails in SwimOffice
  33. Verify domain name with Google Apps account
  34. Communication: Users can unsubscribe from emails
  35. Communication: Manage email Opt-Outs/unsubscribes
  36. Communication: Manually opt-out/unsubscribe user from emails
  37. Communication: Email multiple CC recipients
  38. My Email Footer Does Not Contain My Domain Name
  39. Communication: Add News article - Chameleon
  40. Communication: Add News article - new CMS
  41. Communication: Email News to specific roster groups/billing groups/locations
  42. Communication: Straight Talk not listed in SMS carriers
  43. Communication: Tracfone not listed in SMS carriers
  44. Communication: NET10 not listed in SMS carriers
  45. Communication: Google Voice or any VoIP (cloud based phone) not listed in SMS carriers
  46. Communication: Mobilicity not listed in SMS carriers
  47. Communication: Vodafone not listed in SMS carriers
  48. Communication: Email-to-SMS Gateway list
  49. Communication: SMS cell carrier not listed
  50. Communication: Resend failed email
  51. Communication: View which Accounts have verified emails/SMS numbers
  52. Communication: Activate TeamFeed - Chameleon

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