How do I recover a Google Apps password?

When you don't know the admin password for your Google Apps account, you can try contacting and we will try using the tuadmin account to reset your admin password. Sometimes the owner of the admin account will delete our tuadmin account which eliminates our ability to do that for you. First try contacting the one who knew the admin password. If you cannot contact them or they won't or can't assist you, you will need to deal with Google so they can help you.

  1. The first step is go to your Google Apps login page
  2. Click Can't access your account?
  3. Click reset your administrator password
  4. Enter the CAPTCHA word and click Submit
  5. Hopefully it sent the password to an email address you have access to, but if not (such as it sent it to an email address that ends in, click Reset your administrator password by domain verification
  6. Enter the email address to receive the password info and click Continue with domain verification
  7. Copy and send the bold Google code to so we can create a CNAME record in your zone file (it will look something like google42un45ad5f5f5472)
  8. Copy the URL in step 3 of the instructions on the same page and save it somewhere for use later (it will look something like
  9. Once we respond that we completed adding the CNAME record, as it says in Google's instructions, "Please note that it can take up to 48 hours for the new record to propagate."
  10. When sufficient time has passed go to that URL you saved in step 8 above to see if it redirects to Once it does, the domain has been verified and you can click I've completed the steps above, continue and read the directions where they say they're validating the domain ownership and will take up to 48 hours to send the password info to the email you entered in step 6 above
  11. The address you used in step 6 above is now the secondary email address so you can easily receive a password reset email should you be unable to login again

If you would like us to be able to assist you in the future, please let us know the new admin password so we can access the account.

See Also
Create email aliases in Google Apps
Setting up Google Analytics on your TU site
Creating a online form or survey with Google Docs

Communication - Email, Text

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  2. Communication: Send SMS text from the SwimOffice website
  3. Communication: Send mobile push notifications from web
  4. Communication: Add attachment to email
  5. Communication: Add/edit an Email Group
  6. Do emails sent to primary email addresses get copied to the secondary email addresses?
  7. Communication: Do unverified email addresses and SMS numbers receive messages?
  8. Communication: Email Center signatures
  9. Email Groups
  10. Communication: Email suspended or canceled/hidden Accounts or Members
  11. Communication: Track emails sent outside of the Email Center
  12. How do I change a coach's email on coach page?
  13. How do I create a forward for one of my team branded email addresses in Google apps?
  14. How do I email job volunteers?
  15. How do I preview the password email?
  16. How do I link to files in an email?
  17. How do I recover a Google Apps password?
  18. How Do I Send to All the Emails in Each Individual Account?
  19. Set up email aliases or Groups in Google Apps
  20. How to Update Email Footer with Team URL/Domain Name
  21. My Email Footer Does Not Contain My Domain Name
  22. How to setup Outlook to receive TeamUnify provided Email Account
  23. Photo or document won't upload or attach to email
  24. Communication: Some accounts not receiving emails - Mails Probably NOT Opened
  25. Communication: User did not receive SMS verification text
  26. Viewing Sent Messages
  27. What is the maximum file size for email attachments?
  28. Why can Outlook receive but not send?
  29. Why didn't my invoices email?
  30. Forwarding an email from the email center
  31. Communication: Email used as From address when sent from admin
  32. Stop 'Contact Requests' from creating a new account
  33. Email: Customize pre-templated emails in SwimOffice
  34. Verify domain name with Google Apps account
  35. Communication: Users can unsubscribe from emails
  36. Communication: Manage email Opt-Outs/unsubscribes
  37. Communication: Manually opt-out/unsubscribe user from emails
  38. Communication: Email multiple CC recipients
  39. Communication: Add News article - Chameleon
  40. Communication: Add News article - new CMS
  41. Communication: Email News to specific roster groups/billing groups/locations
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  45. Communication: Google Voice or any VoIP (cloud based phone) not listed in SMS carriers
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  47. Communication: Vodafone not listed in SMS carriers
  48. Communication: Email-to-SMS Gateway list
  49. Communication: SMS cell carrier not listed
  50. Communication: Resend failed email
  51. Communication: View which Accounts have verified emails/SMS numbers
  52. Communication: Activate TeamFeed - Chameleon

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