Communication: Track emails sent outside of the Email Center

Admin - Email/Print/Calendar

The Email Center and Account/Member Admin automatically track emails you send, but many other modules do not. In those modules check the Enable Tracking check box when sending an email and SwimOffice will track them.



To view this email and the tracking do the following:

  • Go to the Email Center.
    1. Chameleon users: In the side menu click Team Admin > E-Mail Center.
    2. New CMS users: In the side menu click Team Tools > Email Center.
  • Click Display ALL or use the filters and click Search.
  • Click a Subject name (not the check box) to view the information. This will open the Message Track screen.



  • Mails Probably NOT Opened will show you all accounts who have either not opened the email or our tracking code did not work in their email client. This often happens on mobile devices.
  • Unique Mails Opened will show you those accounts who have opened this particular email.
  • __________
    See Also
    Some accounts not receiving emails - Mails Probably NOT Opened
    Do emails sent to primary email address get copied to the secondary addresses?
    Linking to files in email

    Communication - Email, Text

    1. Communication: Create and send an email
    2. Communication: Send SMS text from the SwimOffice website
    3. Communication: Send mobile push notifications from web
    4. Communication: Add attachment to email
    5. Communication: Add/edit an Email Group
    6. Do emails sent to primary email addresses get copied to the secondary email addresses?
    7. Communication: Do unverified email addresses and SMS numbers receive messages?
    8. Communication: Email Center signatures
    9. Email Groups
    10. Communication: Email suspended or canceled/hidden Accounts or Members
    11. Communication: Track emails sent outside of the Email Center
    12. How do I change a coach's email on coach page?
    13. How do I create a forward for one of my team branded email addresses in Google apps?
    14. How do I email job volunteers?
    15. How do I preview the password email?
    16. How do I link to files in an email?
    17. How do I recover a Google Apps password?
    18. How Do I Send to All the Emails in Each Individual Account?
    19. Set up email aliases or Groups in Google Apps
    20. Update email footer with team URL/domain name
    21. How to setup Outlook to receive TeamUnify provided Email Account
    22. Photo or document won't upload or attach to email
    23. Communication: Some accounts not receiving emails - Mails Probably NOT Opened
    24. Communication: User did not receive SMS verification text
    25. Viewing Sent Messages
    26. What is the maximum file size for email attachments?
    27. Why can Outlook receive but not send?
    28. Why didn't my invoices email?
    29. Forwarding an email from the email center
    30. Communication: Email used as From address when sent from admin
    31. Stop 'Contact Requests' from creating a new account
    32. Email: Customize pre-templated emails in SwimOffice
    33. Verify domain name with Google Apps account
    34. Communication: Users can unsubscribe from emails
    35. Communication: Manage email Opt-Outs/unsubscribes
    36. Communication: Manually opt-out/unsubscribe user from emails
    37. Communication: Email multiple CC recipients
    38. My Email Footer Does Not Contain My Domain Name
    39. Communication: Add News article - Chameleon
    40. Communication: Add News article - new CMS
    41. Communication: Email News to specific roster groups/billing groups/locations
    42. Communication: Straight Talk not listed in SMS carriers
    43. Communication: Tracfone not listed in SMS carriers
    44. Communication: NET10 not listed in SMS carriers
    45. Communication: Google Voice or any VoIP (cloud based phone) not listed in SMS carriers
    46. Communication: Mobilicity not listed in SMS carriers
    47. Communication: Vodafone not listed in SMS carriers
    48. Communication: Email-to-SMS Gateway list
    49. Communication: SMS cell carrier not listed
    50. Communication: Resend failed email
    51. Communication: View which Accounts have verified emails/SMS numbers
    52. Communication: Activate TeamFeed - Chameleon

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