Communication: Do unverified email addresses and SMS numbers receive messages?

Admin - Email/Print/Calendar

Short answer:

  • SwimOffice, OnDeck and MainSet will all email unverified addresses.
  • SwimOffice, OnDeck and MainSet only send texts to verified SMS numbers.
  • When messaging Members, their parent Account must have a valid email and/or verified SMS.

Users send tens of thousands of messages through SwimOffice, OnDeck and MainSet everyday. When even a small percentage of those messages are sent to incorrect or obsolete addresses, it increases the likelihood of TeamUnify being marked as a spammer or even getting blacklisted by email hosts. Obviously we want to avoid this to ensure as many of your users as possible receive those messages. Therefore we have taken the following steps to maintain our excellent reputation as a sender of mass emails and texts.

  • In SwimOffice, OnDeck and MainSet we allow emailing unverified addresses. This is necessary because when an admin or user initially enters (such as through online registration) or changes their email address it's obviously unverified. See how to verify an email address. We also want you to be able to email those who use your Contact Us form, or CC/BCC people not on your team, and those who are not on your team obviously cannot verify their address.
  • When emailing login instructions and the user clicks the link to reset their password, it also marks their email address as valid.
  • We give users a way to unsubscribe from non-critical team emails.
  • Before sending a text in SwimOffice, OnDeck or MainSet, we require the SMS number to be verified first.
  • You can directly message OnDeck users using push notifications. They will see the message as a notification on their mobile device, regardless of which app they are in, as long as they are logged in to OnDeck and they have allowed notifications.

We encourage you to request all users on your team to verify their email addresses, cell numbers, and allow notifications from OnDeck.

When messaging Members, there are additional restrictions.

  • To ensure admins do not communicate with minors apart from their parents, it will send an email and SMS to both the Account and Member when both have a valid email and/or SMS.
  • If the Member does not have an email or verified SMS but the Account does, it will send the message to the Account.
  • If the Member has an email or verified SMS but the Account does not, it will NOT send a message to either Account or Member.
  • Since Members do not have the ability to login with their email address, push notifications get sent to Accounts only.

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See Also
Verify an email address or SMS number
View which accounts have verified SMS/email information

Communication - Email, Text

  1. Communication: Create and send an email
  2. Communication: Send SMS text from the SwimOffice website
  3. Communication: Send mobile push notifications from web
  4. Communication: Add attachment to email
  5. Communication: Add/edit an Email Group
  6. Do emails sent to primary email addresses get copied to the secondary email addresses?
  7. Communication: Do unverified email addresses and SMS numbers receive messages?
  8. Communication: Email Center signatures
  9. Email Groups
  10. Communication: Email suspended or canceled/hidden Accounts or Members
  11. Communication: Track emails sent outside of the Email Center
  12. How do I change a coach's email on coach page?
  13. How do I create a forward for one of my team branded email addresses in Google apps?
  14. How do I email job volunteers?
  15. How do I preview the password email?
  16. How do I link to files in an email?
  17. How do I recover a Google Apps password?
  18. How Do I Send to All the Emails in Each Individual Account?
  19. Set up email aliases or Groups in Google Apps
  20. Update email footer with team URL/domain name
  21. How to setup Outlook to receive TeamUnify provided Email Account
  22. Photo or document won't upload or attach to email
  23. Communication: Some accounts not receiving emails - Mails Probably NOT Opened
  24. Communication: User did not receive SMS verification text
  25. Viewing Sent Messages
  26. What is the maximum file size for email attachments?
  27. Why can Outlook receive but not send?
  28. Why didn't my invoices email?
  29. Forwarding an email from the email center
  30. Communication: Email used as From address when sent from admin
  31. Stop 'Contact Requests' from creating a new account
  32. Email: Customize pre-templated emails in SwimOffice
  33. Verify domain name with Google Apps account
  34. Communication: Users can unsubscribe from emails
  35. Communication: Manage email Opt-Outs/unsubscribes
  36. Communication: Manually opt-out/unsubscribe user from emails
  37. Communication: Email multiple CC recipients
  38. My Email Footer Does Not Contain My Domain Name
  39. Communication: Add News article - Chameleon
  40. Communication: Add News article - new CMS
  41. Communication: Email News to specific roster groups/billing groups/locations
  42. Communication: Straight Talk not listed in SMS carriers
  43. Communication: Tracfone not listed in SMS carriers
  44. Communication: NET10 not listed in SMS carriers
  45. Communication: Google Voice or any VoIP (cloud based phone) not listed in SMS carriers
  46. Communication: Mobilicity not listed in SMS carriers
  47. Communication: Vodafone not listed in SMS carriers
  48. Communication: Email-to-SMS Gateway list
  49. Communication: SMS cell carrier not listed
  50. Communication: Resend failed email
  51. Communication: View which Accounts have verified emails/SMS numbers
  52. Communication: Activate TeamFeed - Chameleon

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