Membership: Add and verify a cell number for SMS/texting

To add a cell number for texting messages please follow the steps below. This MUST be done for the number to be activated for use through OnDeck. Ideally an account holder will perform the below steps, as it requires retrieving a verification code from their cell phone and entering it on the site.

SwimOffice Admin - Not an Admin

  1. Sign In to your team's TeamUnify SwimOffice website.
  2. In the side menu click My Account > My Account.
    My Account > My Account menu in SwimOffice
  3. To add an SMS number for one of the athletes in the account, click the Members tab and then click their name; otherwise stay on the current screen.
  4. Enter an SMS cell number and select its Carrier.
    Enter SMS number and carrier
  5. Click Save in the upper right and it will send that number a verification text.
  6. Check your cell phone for a "Verify your SMS" text from notifications+alias, where alias is your team's alias, and open it. Note that some cell carriers can take awhile to deliver the message.
    SMS verification text
  7. Tap the link and you should see one of three possible messages.
    1. "Success! We have validated your primary SMS." (or "secondary SMS" if that's what you were verifying) The SMS number is verified and ready to receive texts from the team. You may skip the rest of the steps.
    2. "Sorry, your primary SMS has already been validated." Sometimes just opening the text will verify the number, resulting in this message. The SMS number is verified and ready to receive texts from the team. You may skip the rest of the steps.
    3. "Sorry, the code XXXX did not match any codes." Continue to the next step.
    4. If tapping the link doesn't work, note the four digit code number in the text message.
  8. Back in your team's SwimOffice website, click the Unverified button above the SMS number.
    Enter SMS verification code
  9. If you got the error in step 7c on your mobile device, click Resend Verification and go back to step 6.
  10. Enter the four digit code from your text message in the Verification Code field and click Verify.
  11. You will see Verified in green above the SMS number. You may need to refresh the screen to see this.
    Verified SMS number
SwimOffice Admin - Super User

If you are an admin and want to assist with the process, you will need to be in direct contact with the person wanting to verify their number while you do these steps, either in person or over the phone.

  1. In the side menu click Team Admin > Account/Member Admin.
  2. To add an SMS number for an athlete click the Members tab, otherwise stay on the current Accounts tab.
  3. Search for and click the name for whom you would like to add a cell number.
  4. Fill in the cell number in the SMS field.
  5. Pick the cell Carrier for that phone from the drop down menu.

    Enter SMS number and carrier in Account/Member Admin

  6. Click Save in the upper right and it will send that number a verification text.
  7. Have the owner of that SMS number check their mobile device for a "Verify your SMS" text from notifications+alias, where alias is your team's alias, and open it. Note that some cell carriers can take awhile to deliver the message.

    SMS verification text

  8. When they tap the link they should see one of three possible messages.
    1. "Success! We have validated your primary SMS." (or "secondary SMS" if that's what you were verifying) The SMS number is verified and ready to receive texts from the team. You may skip the rest of the steps.
    2. "Sorry, your primary SMS has already been validated." Sometimes just opening the text will verify the number, resulting in this message. The SMS number is verified and ready to receive texts from the team. You may skip the rest of the steps.
    3. "Sorry, the code XXXX did not match any codes." Continue to the next step.
    4. If tapping the link doesn't work, have them tell you the four digit code number in the text message.
  9. Click the Unverified button above the SMS number.

    Enter SMS verification code in Account/Member Admin

  10. If they got the error in step 8c on your mobile device, click Resend Verification and go back to step 7.
  11. Enter the four digit code from their text message in the Verification Code field and click Verify.
  12. You will see Verified in green above the SMS number. You may need to close their profile and reopen it to see this.

    SMS verified in Account/Member Admin

__________
See Also
Can an admin verify or confirm an email address or SMS number?
OnDeck: Add and verify a cell number for SMS/texting

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