SwimOffice Admin - Super User
For teams with double bucket billing, the chart of accounts (CoAs) for different fees can be connected to different banks. This is why, on the first page of Fees Setup, you see the following note under the Accepted Payment Method(s) section: "*Important: If the chart of accounts used in this registration are connected to different bank accounts (including connected outstanding balances), two credit card transactions will occur."
Note that if you choose to Charge CC Processing Fee, you must choose a chart of accounts for each bank to use for that fee. (UK users will not have this option.)
The next section, Connect Outstanding Balance, has a Connect Account Outstanding Balance from Billing System setting. When this is set to YES, even if all your CoAs in the registration all send payments to the same bank, it could be CoAs for certain outstanding balances are for the other bank. In this case, the registrant will still see two separate charges to their card, one for CoAs connected to the default bank, and the other for CoAs connected to the secondary bank.
Due to how this works, the next setting, Allow Credit Balance to Apply at Checkout?, is disabled and set to NO. This is because credits may apply to both banks but get listed as a lump sum, and thus make the accounting inaccurate.
Once the user proceeds to the shopping cart for their registration, they will see a notice at the top, "*This registration will appear as two transactions on your credit card invoice," when that is the case.
Note they will NOT see the transactions listed separately on their registration invoice, but they will see them in both their bank account or credit card provider, and in My Account > My Invoice/Payment.
IMPORTANT: When people pay by check and there are CoAs connected to both banks, you will need to enter their check as two separate payments, one for each bank.