OnDeck: Communicate via email, SMS and push notifications

SwimOffice Admin - Email/Print/Calendar

OnDeck gives you three ways to communicate with those in your swim team or club—email, SMS (texting) and push notifications (messages that appear in a mobile device). You can do this in these modules:

  • Membership
    • Accounts, Members and USA Swimming Registration
    • Billing
    • Birthday Tracker
  • Attendance
  • Job Manager
  • News (through external email program or other apps)
  • Upcoming Events

When emailing or texting Accounts, you can only do so to those with verified email addresses and SMS numbers. See the below link to learn why. When messaging Members, OnDeck attempts to send the message to both the Member and their parent Account. Their parent Account must have a valid communication method in order for the message to go through.

You can message people in almost any place where you can select an Account or Member, or there is a MESSAGE icon in the green bar at the bottom. We'll show how in the Accounts section.

  1. Tap Menu > Membership > Accounts/Members.
  2. Select one or more Accounts to message.
  3. Tap MESSAGE in the green bar at the bottom.
    Message Type
  4. Select any of the communication methods:
    • Email (address must be verified). In the above example, all three Accounts have verified emails.
    • SMS (number must be verified; message will be limited to 160 characters when using this method). In the above example, two of the three Accounts have verified SMS numbers.
    • Push Notification (user must have logged in to OnDeck and allowed push notifications). In the above example, all three Accounts are OnDeck users.
      OnDeck wants to send notifications
  6. Type in Your message to send. Or tap Use Canned Message and pick one.
    Create Message
  7. Tap SEND.
  8. If you selected a mixture of those with and without verified or valid addresses/numbers, it will only send the message to those with verified addresses/numbers. Note in the above example you can see Mark Anderson does not have a verified SMS number and thus will not receive a message via that method, but will receive an email and push notification.

For users receiving push notifications, they will see the notice (or multiple notices if they haven't dismissed them) pop up on their device, both in and out of the app, if they are logged in to OnDeck.

OnDeck notifications OnDeck push notification

If you message a Member, it will also notify the Account to which they belong. This is so parents are aware of any communication sent to minors.

See Also
Canned Messages
Do unverified email addresses and SMS numbers receive messages?
Verify an email address or SMS number


  1. Download OnDeck
  2. OnDeck: How to login / log in / sign in
  3. OnDeck: Quick-start guides for coaches and parents
  4. OnDeck: Invite membership to use OnDeck
  5. OnDeck: Automatic login and Touch ID
  6. OnDeck: Coach video tutorials
  7. OnDeck: Multiple simultaneous users
  8. OnDeck: Compare athletes to time standards
  9. OnDeck: Active and inactive Accounts
  10. Reinstall OnDeck
  11. Does OnDeck work on an iPad or tablet?
  12. OnDeck: Wi-Fi and cellular networks compatibility
  13. OnDeck: Compare best times to time standard(s)
  14. OnDeck: View race times in SwimOffice
  15. OnDeck - Deck entered athletes are pushed back to SwimOffice/TeamUnify & billing from results
  16. OnDeck: Create/add invoice/credit, payment/refund
  17. OnDeck: Take attendance for a previous/past date
  18. OnDeck: Default swimmers to out when taking attendance
  19. Data plan needed for mobile device using OnDeck
  20. Past meets showing in upcoming meets in OnDeck
  21. OnDeck Parent no longer supported
  22. OnDeck: Turn off push notifications
  23. OnDeck: Add and verify a cell number for SMS/texting
  24. News article pictures are not visible in OnDeck
  25. OnDeck: Combine/uncombine events
  26. OnDeck: Declare/commit/sign up for upcoming meets
  27. OnDeck: Upcoming Events tab, Past Events
  28. Will OnDeck Android work on a Kindle Fire?
  29. OnDeck for Microsoft Windows Mobile Phone
  30. OnDeck: Communicate via email, SMS and push notifications
  31. OnDeck: Canned messages
  32. OnDeck: Add guest swimmer to attendance
  33. OnDeck: Entry limit bar graphs
  34. OnDeck: Hide and publish/unhide events
  35. OnDeck: Swimmer Entry screen
  36. OnDeck: Show past due accounts when taking attendance
  37. Why is my team not in OnDeck?
  38. Why does OnDeck show a different athlete first name than SwimOffice?
  39. How to Edit an Athlete/Member in OnDeck

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