Membership: Can't add account because email already exists

SwimOffice Admin - Super User

If you get the below error, An account already exists with that login email, just click the red error message like it says and it will take you to the account with the duplicate email.



From there you can modify the account as needed.

Sometimes the Account Status will be Contact Request (this resulted from them clicking the Contact Us button on your site and sending you an email); just change it to Active and click Save.



If the above steps did not take you to the account with the duplicate email, try these steps.
  1. Click Customize Filters.
  2. Click Account Status on the left.
  3. Uncheck all statuses on the right and click Done.
  4. Type the duplicate email address into the Search for accounts field and press Enter.
  5. If found, click the name to edit the account.
  6. If it still doesn't appear and you have Lessons on your site, do the following.
    1. Go to Team Admin > Lesson Admin > Students.
    2. Type your duplicate email address into the Email field and click Search.
    3. If you find it here, click the name in the Account column, then click the Account tab.
  7. Once found, you can either edit the account to be the one you want, or change the email to something invalid so you can use it in a new account.
  8. If it still doesn’t appear, contact TU Support and let us know the email address you’re trying to use.

__________
See Also
Stop 'Contact Requests' from creating a new account
Adding or Editing a Member

Membership

  1. Account/Member Admin: Quick Start Guide and Tutorials
  2. Team Administration VIDEO Tutorials
  3. Membership: Add coach or board member to Coaches page
  4. Membership: Add email addresses to Accounts and Members
  5. Membership: Can't add account because email already exists
  6. Membership: Create, add, or edit an Account/parent
  7. Add or Edit a Member
  8. Membership: Delete Member/Athlete/Swimmer
  9. Attendance Check Sheets
  10. What do I do if I forgot my password?
  11. Members Cannot be Under More Than One Account
  12. Membership: Cancelled/Hidden vs Suspended vs Waiting for Approval status
  13. Membership: Can an admin verify an email address or SMS number?
  14. Can I age up all of my athletes?
  15. Can I Create a New Account Without a Valid Address?
  16. SwimOffice - USA Registration Reconciliation Report to check USA#
  17. Can I merge Accounts? Dealing with duplicate accounts/members
  18. Can members search for other members and rosters?
  19. Membership: Divorced parents account - How to handle in SwimOffice
  20. How can I find the Account Name from the Account Number?
  21. Membership: Reset password / email password/login email
  22. Membership: Member and coach photo size guidelines
  23. How Can I Tell Who Has A Verified Email Address?
  24. How do I add a photo to a profile?
  25. Membership: Build ID Card # / Member/athlete/swimmer ID #
  26. Membership: Reset t-shirt sizes to blank
  27. Change my password
  28. Filter by Gender - Member Tab
  29. Deleting a Coach or Board Member from the Coaches Tab
  30. Delete a Roster Group
  31. How do I edit an existing account?
  32. How do I export members from TeamUnify for import into Team Manager?
  33. Accounts/Members: Export roster / members for import into Team Manager
  34. Move an athlete/member from under one account to the other
  35. Accounts/Members: Export a roster to import into Meet Manager
  36. Print Athlete Roster or Member Directory
  37. Printing Rosters
  38. How do I print or produce a report with account information or member information?
  39. How do I review and edit my account database?
  40. How do I set an inactive date for a member to show when they will be leaving?
  41. How do I set an unattached code?
  42. Membership: Upload/import member database for those without Team Manager
  43. Membership: Verify my email address
  44. Does Reactivating / turning on an account change the password?
  45. If I change the status of an account to something other than active will they be able to login?
  46. Membership: Account notes that only Super Users can see
  47. Membership: Member notes that only Super Users can see
  48. Member Search: How do I opt out / in?
  49. Member login and password isn't working
  50. Preferred name in athlete member profile - Overview of uses
  51. Account and Member Status definitions
  52. Membership: User Admin type access level definitions
  53. Membership: Number of email addresses and SMS numbers allowed
  54. Sent password email and account didn't receive it
  55. What if I don't have the required email or address field for an account?
  56. Why can't I enter my email address in for a new account?
  57. Why is my swimmer not showing the event?
  58. Edit Attendance or Workout report on the Website / SwimOffice - Sync back to OnDeck
  59. Membership: Add and verify a cell number for SMS/texting
  60. Coach's Page - Hiding the Board of Directors
  61. Print mailing labels
  62. No Contact Email Assigned error
  63. Add a custom user defined field in Account/Member Admin or in Registration
  64. Shortcut Keys
  65. Membership: Save and customize filters, columns and views
  66. Making a view the default using filters
  67. Doing a multi account or member edit
  68. Adding a new member
  69. Sorting options / Alphabetical Sort
  70. Contact Us Button - Marketing Best Practice
  71. Make bulk changes on accounts & members and billing & roster groups
  72. Team Club Code is being used by another team error
  73. Membership: Use filters to display specific lists of accounts/members
  74. Membership: Multi-Edit account or member fields
  75. Membership: Customize t-shirt sizes
  76. Membership/Registration: Export t-shirt sizes
  77. Delete and Undelete Accounts and Members
  78. Adding or Editing a Roster Group, Location, Sub Billing or Billing Group
  79. Membership: Save a custom search - Saved Views
  80. Custom report print or Excel - Member/Athlete or Account report of data
  81. Set an athlete as Not USA Registered
  82. Understanding What you Are Filtering On
  83. My columns don't show in account member admin
  84. Email the Password to one, many or multiple Accounts
  85. Searching in Account Member Admin
  86. Membership: Workout / Attendance Report
  87. Membership: Add a Roster Group
  88. Accounts/Members: Export accounts/members roster to Excel spreadsheet
  89. Manually reset password for account
  90. Membership: Determine accounts with ONLY inactive members
  91. Membership: Duplicate email / email already exists / can't add account
  92. YMCA Membership: Remove coach so they stop receiving emails
  93. Membership: View MainSet videos
  94. Membership: Exclude accounts from meet financial requirements
  95. Membership: View individual athlete meet results, best times
  96. Membership UK: DBS Check Date field
  97. Membership: Hide Member from search in Members tab
  98. Membership: Determine account's most recent/last log in

Feedback and Knowledge Base