Why can't I enter my email address in for a new account?

← Membership

Admin Level - Superuser 


When creating a new account if you get the following it means you have this same account/email in your database (possible cancelled/hidden, suspended, or contact request status)




  1. Select the 'here' to bring you to the duplicate account
  2. Update the necessary status's to make it the current, active account.
    a.    Usually this means updating the Account Status to 'Active'
  3. Save Changes
  4. Don't forget to send the user their login/password email
    NOTE - The other account you were trying to create is automatically erased (not created)
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See Also
Emailing passwords
Adding Athlete emails for communication
Add or Edit a member

Membership

  1. Account/Member Admin: Quick Start Guide and Tutorials
  2. Membership: Add a Coach or Director to the Coaches Page
  3. Membership: Add email addresses to Accounts and Members
  4. Membership: Can't add account because email already exists
  5. Membership: Add / create new Account
  6. Membership: Add or Edit a Member
  7. Membership: Delete Member/Athlete/Swimmer
  8. Membership: Printing an Attendance Report
  9. Membership: What do I do if I forgot my password?
  10. Membership: Members cannot be under more than one account
  11. Membership: Cancelled/Hidden vs Suspended vs Waiting for Approval status
  12. Membership: Can an admin verify an email address or SMS number?
  13. Membership: Can I age up all of my athletes?
  14. Membership: Can I create a new Account without a valid email address?
  15. Membership: Can I merge Accounts? Dealing with duplicate accounts/members
  16. Membership: Divorced parents account - How to handle in SwimOffice
  17. Membership: Reset password / email password/login email
  18. Membership: Member and coach photo size guidelines
  19. How Can I Tell Who Has A Verified Email Address?
  20. How do I add a photo to a profile?
  21. Membership: Build ID Card # / Member/athlete/swimmer ID #
  22. Membership: Reset t-shirt sizes to blank
  23. Change my password
  24. Filter by Gender - Member Tab
  25. Deleting a Coach or Board Member from the Coaches Tab
  26. Delete a Roster Group
  27. How do I edit an existing account?
  28. Membership: Export roster/members for import into Team Manager
  29. Move an athlete/member from under one account to the other
  30. Accounts/Members: Export a roster to import into Meet Manager
  31. Print Athlete Roster or Member Directory
  32. Printing Rosters
  33. Print or produce a report with account information or member information?
  34. Set an inactive date for a member to show when they will be leaving?
  35. Membership: Upload/import member database for those without Team Manager
  36. Membership: Verify my email address
  37. Does Reactivating / turning on an account change the password?
  38. If I change the status of an account to something other than active will they be able to login?
  39. Membership: Account notes that only Superusers can see
  40. Membership: Member notes that only Superusers can see
  41. Membership: Opt-in/opt-out of Member Search
  42. Member login and password isn't working
  43. Preferred name in athlete member profile - Overview of uses
  44. Account and Member Status definitions
  45. Membership: User Admin type access level definitions
  46. Membership: Number of email addresses and SMS numbers allowed
  47. Sent password email and account didn't receive it
  48. What if I don't have the required email or address field for an account?
  49. Why can't I enter my email address in for a new account?
  50. Why is my swimmer not showing the event?
  51. Edit Attendance or Workout report on the Website / SwimOffice - Sync back to OnDeck
  52. Membership: Add and verify a cell number for SMS/texting
  53. Coach's Page - Hiding the Board of Directors
  54. Print mailing labels
  55. No Contact Email Assigned error
  56. Add a custom user defined field in Account/Member Admin or in Registration
  57. Shortcut Keys
  58. Membership: Save and customize filters, columns and views
  59. Making a view the default using filters
  60. Membership: Multi-edit accounts or members
  61. Sorting options / Alphabetical Sort
  62. Contact Us Button - Marketing Best Practice
  63. Make bulk changes on accounts & members and billing & roster groups
  64. Team Club Code is being used by another team error
  65. Membership: Use filters to display specific lists of accounts/members
  66. Membership: Multi-Edit account or member fields
  67. Membership: Customize t-shirt sizes
  68. Membership/Registration: Export t-shirt sizes
  69. Delete and undelete accounts and members
  70. UK Membership: Hard delete accounts - anonymize data
  71. Adding or Editing a Roster Group, Location, Sub Billing or Billing Group
  72. Membership: Save a custom search - Saved Views
  73. Custom report print or Excel - Member/Athlete or Account report of data
  74. Set an athlete as Not USA Registered
  75. Understanding What you Are Filtering On
  76. My columns don't show in account member admin
  77. Email the Password to one, many or multiple Accounts
  78. Searching in Account Member Admin
  79. Membership: Workout / Attendance Report
  80. Membership: Add a Roster Group
  81. Accounts/Members: Export accounts/members roster to Excel spreadsheet
  82. Manually reset password for account
  83. Membership: Determine accounts with ONLY inactive members
  84. Membership: Duplicate email / email already exists / can't add account
  85. YMCA Membership: Remove coach so they stop receiving emails
  86. Membership: View MainSet videos
  87. Membership: Exclude accounts from meet financial requirements
  88. Membership: View individual athlete meet results, best times
  89. Membership UK: DBS Check Date field
  90. Membership: Hide Member from search in Members tab
  91. Membership: Determine account's most recent/last log in
  92. Membership: Find out who was in which Roster Groups/Squads in the past
  93. UK Workforce training certifications introduction
  94. UK Workforce: Add/designate Workforce Admins
  95. UK Workforce: Set/designate Workforce members
  96. UK Workforce: Add/edit member roles, courses and certificates
  97. UK Workforce: Filters - Check certifications and expiry dates
  98. USA Swimming racing start certifications
  99. Membership: Privacy Settings - Set Data Visibility
  100. Membership: Privacy Settings - Set Roster/Squad Admins
  101. Membership: Enable/disable Member Search
  102. UK Membership: Check Membership Data Report

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