Why can't I enter my email address in for a new account?

SwimOffice Admin - SuperUser Admin 

When creating a new account if you get the following it means you have this same account/email in your database (possible cancelled/hidden, suspended, or contact request status)

  1. Select the 'here' to bring you to the duplicate account
  2. Update the necessary status's to make it the current, active account.
    a.    Usually this means updating the Account Status to 'Active'
  3. Save Changes
  4. Don't forget to send the user their login/password email
    NOTE - The other account you were trying to create is automatically erased (not created)
See Also
Emailing passwords
Adding Athlete emails for communication
Add or Edit a member


  1. Account/Member Admin: Quick Start Guide and Tutorials
  2. Team Administration VIDEO Tutorials
  3. Adding a Coach or Board Member to the Coaches Page
  4. Membership: Add email addresses to Accounts and Members
  5. Membership: Can't add account because email already exists
  6. Membership: Create, add, or edit an Account/parent
  7. Add or Edit a Member
  8. Membership: Delete Member/Athlete/Swimmer
  9. Attendance Check Sheets
  10. What do I do if I forgot my password?
  11. Members Cannot be Under More Than One Account
  12. Membership: Cancelled/Hidden vs Suspended vs Waiting for Approval status
  13. Membership: Can an admin verify an email address or SMS number?
  14. Can I age up all of my athletes?
  15. Can I Create a New Account Without a Valid Address?
  16. SwimOffice - USA Registration Reconciliation Report to check USA#
  17. Can I merge Accounts? Dealing with duplicate accounts/members
  18. Can members search for other members and rosters?
  19. Membership: Divorced parents account - How to handle in SwimOffice
  20. How can I find the Account Name from the Account Number?
  21. Reset password / email password/login email
  22. How big can member and coach photos be?
  23. How Can I Tell Who Has A Verified Email Address?
  24. Add a coach or board member
  25. How do I add a photo to a profile?
  26. Membership: Build ID Card # / Member/athlete/swimmer ID #
  27. Membership: Reset t-shirt sizes to blank
  28. Change my password
  29. Filter by Gender - Member Tab
  30. Deleting a Coach or Board Member from the Coaches Tab
  31. Delete a Roster Group
  32. How do I edit an existing account?
  33. How do I export members from TeamUnify for import into Team Manager?
  34. Accounts/Members: Export roster / members for import into Team Manager
  35. Restricting a meet to only certain Billing/Roster Groups
  36. Move an athlete/member from under one account to the other
  37. Accounts/Members: Export a roster to import into Meet Manager
  38. Print Athlete Roster or Member Directory
  39. Printing Rosters
  40. How do I print or produce a report with account information or member information?
  41. How do I review and edit my account database?
  42. How do I set an inactive date for a member to show when they will be leaving?
  43. How do I set an unattached code?
  44. How do I upload my member database if I don't have team manager?
  45. Membership: Verify my email address
  46. Does Reactivating / turning on an account change the password?
  47. If I change the status of an account to something other than active will they be able to login?
  48. Is There A Place That Only An Admin Can See Notes And Not The Account?
  49. Member Search: How do I opt out / in?
  50. Member login and password isn't working
  51. Preferred name in athlete member profile - Overview of uses
  52. Account and Member Status definitions
  53. Membership: User Admin type access level definitions
  54. Membership: Number of email addresses and SMS numbers allowed
  55. Sent password email and account didn't receive it
  56. What if I don't have the required email or address field for an account?
  57. Why can't I enter my email address in for a new account?
  58. Why is my swimmer not showing the event?
  59. Edit Attendance or Workout report on the Website / SwimOffice - Sync back to OnDeck
  60. Membership: Add and verify a cell number for SMS/texting
  61. Coach's Page - Hiding the Board of Directors
  62. Print mailing labels
  63. No Contact Email Assigned error
  64. Add a custom user defined field in Account/Member Admin or in Registration
  65. Shortcut Keys
  66. Membership: Save and customize filters, columns and views
  67. Making a view the default using filters
  68. Doing a multi account or member edit
  69. Adding a new member
  70. Sorting options / Alphabetical Sort
  71. Contact Us Button - Marketing Best Practice
  72. Make bulk changes on accounts & members and billing & roster groups
  73. Team Club Code is being used by another team error
  74. Membership: Use filters to display specific lists of accounts/members
  75. Membership: Multi-Edit account or member fields
  76. Membership: Customize t-shirt sizes
  77. Membership/Registration: Export t-shirt sizes
  78. Delete and Undelete Accounts and Members
  79. Adding or Editing a Roster Group, Location, Sub Billing or Billing Group
  80. Membership: Save a custom search - Saved Views
  81. Custom report print or Excel - Member/Athlete or Account report of data
  82. Set an athlete as Not USA Registered
  83. Understanding What you Are Filtering On
  84. My columns don't show in account member admin
  85. Email the Password to one, many or multiple Accounts
  86. Searching in Account Member Admin
  87. Membership: Workout / Attendance Report
  88. Add a Roster Group
  89. Accounts/Members: Export accounts/members roster to Excel spreadsheet
  90. Manually reset password for account
  91. Membership: Determine accounts with ONLY inactive members
  92. Membership: Duplicate email / email already exists / can't add account
  93. YMCA Membership: Remove coach so they stop receiving emails
  94. YMCA Membership: Coaches alerted when certifications are expiring
  95. Membership: View MainSet videos
  96. Membership: Exclude accounts from meet financial requirements
  97. Membership: View individual athlete meet results, best times
  98. Membership UK: DBS Check Date field

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