Why can't I enter my email address in for a new account?

SwimOffice Admin - SuperUser Admin 

When creating a new account if you get the following it means you have this same account/email in your database (possible cancelled/hidden, suspended, or contact request status)

  1. Select the 'here' to bring you to the duplicate account
  2. Update the necessary status's to make it the current, active account.
    a.    Usually this means updating the Account Status to 'Active'
  3. Save Changes
  4. Don't forget to send the user their login/password email
    NOTE - The other account you were trying to create is automatically erased (not created)
See Also
Emailing passwords
Adding Athlete emails for communication
Add or Edit a member


  1. Account/Member Admin: Quick Start Guide and Tutorials
  2. Team Administration VIDEO Tutorials
  3. Adding a Coach or Board Member to the Coaches Page
  4. Membership: Add email addresses to Accounts and Members
  5. Adding Athlete Emails/SMS For Communication
  6. Membership: Can't add account because email already exists
  7. Membership: Create, add, or edit an Account/parent
  8. Add or Edit a Member
  9. Membership: Delete Member/Athlete/Swimmer
  10. Attendance Check Sheets
  11. What do I do if I forgot my password?
  12. Members Cannot be Under More Than One Account
  13. Membership: Cancelled/Hidden vs Suspended vs Waiting for Approval status
  14. SMS Verification Using Account/Member Admin
  15. Membership: Can an admin verify an email address or SMS number?
  16. Can I age up all of my athletes?
  17. Can I Create a New Account Without a Valid Address?
  18. SwimOffice - USA Registration Reconciliation Report to check USA#
  19. Can I merge Accounts? Dealing with duplicate accounts/members
  20. Can members search for other members and rosters?
  21. Membership: Divorced parents account - How to handle in SwimOffice
  22. How can I find the Account Name from the Account Number?
  23. Reset password / email password/login email
  24. How big can member and coach photos be?
  25. How Can I Tell Who Has A Verified Email Address?
  26. Add a coach or board member
  27. How do I add a photo to a profile?
  28. Membership: Build ID Card # / Member/athlete/swimmer ID #
  29. Membership: Reset t-shirt sizes to blank
  30. Change my password
  31. Filter by Gender - Member Tab
  32. Deleting a Coach or Board Member from the Coaches Tab
  33. Delete a Roster Group
  34. How do I edit an existing account?
  35. How do I export members from TeamUnify for import into Team Manager?
  36. Accounts/Members: Export roster / members for import into Team Manager
  37. Restricting a meet to only certain Billing/Roster Groups
  38. Move an athlete/member from under one account to the other
  39. Accounts/Members: Export a roster to import into Meet Manager
  40. Print Athlete Roster or Member Directory
  41. Printing Rosters
  42. How do I print or produce a report with account information or member information?
  43. How do I review and edit my account database?
  44. How do I set an inactive date for a member to show when they will be leaving?
  45. How do I set an unattached code?
  46. How do I upload my member database if I don't have team manager?
  47. Membership: Verify my email address
  48. Does Reactivating / turning on an account change the password?
  49. If an email is not verified will they get an email from the site?
  50. If I change the status of an account to something other than active will they be able to login?
  51. Is There A Place That Only An Admin Can See Notes And Not The Account?
  52. Member Search: How do I opt out / in?
  53. Member login and password isn't working
  54. Preferred name in athlete member profile - Overview of uses
  55. Account and Member Status definitions
  56. Membership: User Admin type access level definitions
  57. Membership: Number of email addresses and SMS numbers allowed
  58. Sent password email and account didn't receive it
  59. What if I don't have the required email or address field for an account?
  60. Why can't I enter my email address in for a new account?
  61. Why is my swimmer not showing the event?
  62. Edit Attendance or Workout report on the Website / SwimOffice - Sync back to OnDeck
  63. Viewing which accounts have verified (SMS/Email) information
  64. Membership: Add and verify a cell number for SMS/texting
  65. Coach's Page - Hiding the Board of Directors
  66. Print mailing labels
  67. No Contact Email Assigned error
  68. Add a custom user defined field in Account/Member Admin or in Registration
  69. Shortcut Keys
  70. Membership: Save and customize filters, columns and views
  71. Making a view the default using filters
  72. Doing a multi account or member edit
  73. Adding a new member
  74. Sorting options / Alphabetical Sort
  75. Contact Us Button - Marketing Best Practice
  76. Make bulk changes on accounts & members and billing & roster groups
  77. Team Club Code is being used by another team error
  78. Membership: Use filters to display specific lists of accounts/members
  79. Membership: Multi-Edit account or member fields
  80. Membership: Customize t-shirt sizes
  81. Membership/Registration: Export t-shirt sizes
  82. Delete and Undelete Accounts and Members
  83. Adding or Editing a Roster Group, Location, Sub Billing or Billing Group
  84. Membership: Save a custom search - Saved Views
  85. Custom report print or Excel - Member/Athlete or Account report of data
  86. Set an athlete as Not USA Registered
  87. Understanding What you Are Filtering On
  88. My columns don't show in account member admin
  89. Email the Password to one, many or multiple Accounts
  90. Searching in Account Member Admin
  91. Account Member Admin - Workout / Attendance Report
  92. Promoting OnDeck to Your Members and Families
  93. Add a Roster Group
  94. Accounts/Members: Export accounts/members roster to Excel spreadsheet
  95. Manually reset password for account
  96. Membership: Determine accounts with ONLY inactive members
  97. Membership: Duplicate email / email already exists / can't add account
  98. YMCA Membership: Remove coach so they stop receiving emails
  99. YMCA Membership: Coaches alerted when certifications are expiring
  100. Membership: View MainSet videos
  101. Membership: Exclude accounts from meet financial requirements
  102. Membership: View individual athlete meet results, best times

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