Why can't I enter my email address in for a new account?

SwimOffice Admin - SuperUser Admin 

When creating a new account if you get the following it means you have this same account/email in your database (possible cancelled/hidden, suspended, or contact request status)

  1. Select the 'here' to bring you to the duplicate account
  2. Update the necessary status's to make it the current, active account.
    a.    Usually this means updating the Account Status to 'Active'
  3. Save Changes
  4. Don't forget to send the user their login/password email
    NOTE - The other account you were trying to create is automatically erased (not created)
See Also
Emailing passwords
Adding Athlete emails for communication
Add or Edit a member


  1. Account/Member Admin: Quick Start Guide and Tutorials
  2. Team Administration VIDEO Tutorials
  3. Membership: Add coach or board member to Coaches page
  4. Membership: Add email addresses to Accounts and Members
  5. Membership: Can't add account because email already exists
  6. Membership: Create, add, or edit an Account/parent
  7. Add or Edit a Member
  8. Membership: Delete Member/Athlete/Swimmer
  9. Attendance Check Sheets
  10. What do I do if I forgot my password?
  11. Members Cannot be Under More Than One Account
  12. Membership: Cancelled/Hidden vs Suspended vs Waiting for Approval status
  13. Membership: Can an admin verify an email address or SMS number?
  14. Can I age up all of my athletes?
  15. Can I Create a New Account Without a Valid Address?
  16. SwimOffice - USA Registration Reconciliation Report to check USA#
  17. Can I merge Accounts? Dealing with duplicate accounts/members
  18. Can members search for other members and rosters?
  19. Membership: Divorced parents account - How to handle in SwimOffice
  20. How can I find the Account Name from the Account Number?
  21. Reset password / email password/login email
  22. Membership: Member and coach photo size guidelines
  23. How Can I Tell Who Has A Verified Email Address?
  24. How do I add a photo to a profile?
  25. Membership: Build ID Card # / Member/athlete/swimmer ID #
  26. Membership: Reset t-shirt sizes to blank
  27. Change my password
  28. Filter by Gender - Member Tab
  29. Deleting a Coach or Board Member from the Coaches Tab
  30. Delete a Roster Group
  31. How do I edit an existing account?
  32. How do I export members from TeamUnify for import into Team Manager?
  33. Accounts/Members: Export roster / members for import into Team Manager
  34. Move an athlete/member from under one account to the other
  35. Accounts/Members: Export a roster to import into Meet Manager
  36. Print Athlete Roster or Member Directory
  37. Printing Rosters
  38. How do I print or produce a report with account information or member information?
  39. How do I review and edit my account database?
  40. How do I set an inactive date for a member to show when they will be leaving?
  41. How do I set an unattached code?
  42. How do I upload my member database if I don't have team manager?
  43. Membership: Verify my email address
  44. Does Reactivating / turning on an account change the password?
  45. If I change the status of an account to something other than active will they be able to login?
  46. Membership: Account notes that only Super Users can see
  47. Member Search: How do I opt out / in?
  48. Member login and password isn't working
  49. Preferred name in athlete member profile - Overview of uses
  50. Account and Member Status definitions
  51. Membership: User Admin type access level definitions
  52. Membership: Number of email addresses and SMS numbers allowed
  53. Sent password email and account didn't receive it
  54. What if I don't have the required email or address field for an account?
  55. Why can't I enter my email address in for a new account?
  56. Why is my swimmer not showing the event?
  57. Edit Attendance or Workout report on the Website / SwimOffice - Sync back to OnDeck
  58. Membership: Add and verify a cell number for SMS/texting
  59. Coach's Page - Hiding the Board of Directors
  60. Print mailing labels
  61. No Contact Email Assigned error
  62. Add a custom user defined field in Account/Member Admin or in Registration
  63. Shortcut Keys
  64. Membership: Save and customize filters, columns and views
  65. Making a view the default using filters
  66. Doing a multi account or member edit
  67. Adding a new member
  68. Sorting options / Alphabetical Sort
  69. Contact Us Button - Marketing Best Practice
  70. Make bulk changes on accounts & members and billing & roster groups
  71. Team Club Code is being used by another team error
  72. Membership: Use filters to display specific lists of accounts/members
  73. Membership: Multi-Edit account or member fields
  74. Membership: Customize t-shirt sizes
  75. Membership/Registration: Export t-shirt sizes
  76. Delete and Undelete Accounts and Members
  77. Adding or Editing a Roster Group, Location, Sub Billing or Billing Group
  78. Membership: Save a custom search - Saved Views
  79. Custom report print or Excel - Member/Athlete or Account report of data
  80. Set an athlete as Not USA Registered
  81. Understanding What you Are Filtering On
  82. My columns don't show in account member admin
  83. Email the Password to one, many or multiple Accounts
  84. Searching in Account Member Admin
  85. Membership: Workout / Attendance Report
  86. Add a Roster Group
  87. Accounts/Members: Export accounts/members roster to Excel spreadsheet
  88. Manually reset password for account
  89. Membership: Determine accounts with ONLY inactive members
  90. Membership: Duplicate email / email already exists / can't add account
  91. YMCA Membership: Remove coach so they stop receiving emails
  92. Membership: View MainSet videos
  93. Membership: Exclude accounts from meet financial requirements
  94. Membership: View individual athlete meet results, best times
  95. Membership UK: DBS Check Date field
  96. Membership: Hide Member from search in Members tab

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