When viewing an account in Invoices & Payments, why does an ACH transaction display “Transaction Inserted Successfully” but show $0.00 for payment amount? Or why do ACH transactions still say pending after 3-5 days?
ACH transactions can take 5-7 business days to fully process, sometimes even up to 10. Please allow more time if the 1st falls on a weekend or if bank holidays occur during that time.
The money will show up in your account prior to SwimOffice indicating the process is complete. Here is a breakdown of the process.
- Payment is withdrawn from customer's bank account in 2-3 business days.
- Money is deposited in swim team's bank account in 3-4 business days.
- The Gateway is then updated with the status of the transaction (Successful or Failed).
- Gateway notifies the TeamUnify system the next business day with the transaction status.
- Finally, SwimOffice shows that status for each ACH account processed.