Service Hours: Meaning of red numbers and asterisks

SwimOffice Admin - Super User or Service Hours Administrator

Once the yearly obligation is generated for all the accounts, the system continuously monitors membership changes.
Service Hours Admin

A red asterisk will appear under the Yearly Obligation column if any of these conditions are true:

  • A brand new account is added to your team.
  • Account status is changed from Active to Non-Active or vice versa.
  • New member added to or removed from the account.
  • Member status changed from Active to Non-Active or vice versa.

The asterisks simply visually indicate something has happened with the account and you may need to adjust their Yearly Obligation. They do not affect anything financially.
See Also
Reset service obligation hours
Service hours admin process

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