Sell tickets using an event registration

SwimOffice Admin - Super User

When you want to sell tickets to a team event such as a banquet, event registration is a great way to do this. Please see the create event registration article or watch the Event Registration video tutorial to if you are unfamiliar with this process. The purpose of this FAQ you're currently reading is to go over specifics related to selling tickets.

There are two approaches. One is to create registration groups for each type of ticket you want to sell to athletes, and then add an "optional with qty" per family charge for additional tickets. The second is to create a generic "Tickets" registration group with no cost and add the same "optional with qty" per family charge for all family tickets. If you want to go the latter route, skip the first set of steps.

Suppose you wanted to sell two types of tickets at different prices.

  1. When editing the registration, you will create two registration groups in the first Fees Setup page, such as "Ticket - 12 and under" and "Ticket - 13 and over".
  2. On the second Fees Setup page, enter the appropriate chart of account and price for each ticket.

Next you will add the ability for additional family members to buy tickets who aren't part of the team. Again we'll assume you want to offer two types of tickets.

  1. On the second Fees Setup page, click Add More Per Family Charge.
  2. For Charge Name enter something like # of additional tickets for 12 and under.
  3. For Required? select No-Optional with Qty field.
  4. Select your Chart of Account, enter the individual ticket price and click OK.
  5. Repeat the steps for the second ticket type.
  6. Click Save Changes when finished.

If you have families buying tickets who aren't part of the team and they won't be joining, they still have to "register" at least one athlete in order to buy tickets. They can simply enter bogus athlete info to get through the process. It's up to you if you want to let them know that on your registration title page.

The final key to make this all work is in manage registration, you will never approve and assign the athletes to roster and billing groups since the sole purpose was to gather info and payments. If you accept checks of course you will mark them paid, but otherwise you will leave all athletes as "Pending Team Approval."

Note that if parents register who are not part of the team it will create an account for them with their status set to "Waiting for Approval." You will not be able to delete them because by them paying it created a financial transaction and you cannot delete accounts that have financial transactions attached. So once the event is over you may want to set the status of those accounts to Canceled/Hidden.

See Also
Billing your accounts from the event system using the yes/no reply
Set up an event connected with online registration
Invoice unpaid registrations
Record a payment by check in a registration

Registration System

  1. TU University: Online Registration Guide
  2. Online Registration VIDEO Tutorials
  3. Getting Started with SwimOffice's Online Registration Setup and Management
  4. Getting Started Checklist for SwimOffice's Online Registration
  5. SwimOffice Registration Management Video
  6. I Received a Warning When Editing SwimOffice's Registration's Dates. Why?
  7. Online Registration - I updated the athlete's information in Account/Member Admin but the registration system doesn't update
  8. Registration: Apply credit card transaction fee/surcharge automatically
  9. Registration: Hide Check Status button
  10. Registration - Adding a Custom/User Defined Payment Method
  11. Online Registration - Most Common Scenarios and Mistakes and How to Solve
  12. Set up event connected with Online Registration - Multiple Registrations on
  13. Online Registration - Creating Registration Groups - a must READ!
  14. Registration: Add/edit a required, optional, or optional quantity per account charge
  15. Adding Additional Per Member Charges - Optional or Required
  16. Online Registration - My registration is on but I can't see it. Set as Current.
  17. Online registration - allowing new members/children to signup if account and/or member already exists
  18. Online Registration - Preparing, Communicating and Marketing your Online Registration
  19. Registration: Copy / clone an Online Registration
  20. Agreements / waivers and making them optional or required
  21. Online Registration - Setting Maximum Limits by Group or Global Limits
  22. Registration: Test before turning on/activating
  23. Can I enforce accounts to signup for jobs during online registration?
  24. Online Registration - Preferred Name Required or Optional
  25. Registration: Register Board Members' and Coaches' athletes
  26. Transfer Athletes - Question during the registration process
  27. Set email notification for new registration - New Registration Alert
  28. Can't select registration group when registering
  29. Do our charges separate into any report from the Online Registration system?
  30. Locations - How they affect billing, registration and OnDeck
  31. Online Registration - Ensuring member/athlete/children medical information is filled in and added
  32. How do I make a partial payment?
  33. Can an Account accidentally create a new account during online registration?
  34. Email members / athletes who have not registered through the online registration system
  35. View day and time an athlete registered in the Registration module
  36. How do I add a multi-swimmer discount to the registration system?
  37. Approve members in online registration
  38. How do I manually process a credit card for a registration?
  39. Change the Registration Group or Location of existing registration
  40. Registration - Handling a credit/negative amount
  41. How do I charge a late fee in the Registration System?
  42. How do I delete registrations to make the list more manageable?
  43. Add or ask questions in registration - user defined fields
  44. Registration: Enforce collecting outstanding balance
  45. How do I Implement a yes/no question to adjust the fees in the Registration Module?
  46. Can I remove a registration group safely from online registration?
  47. How do I invoice unpaid registrations?
  48. How do I manually register a swimmer if I'm using the Online Registration Module?
  49. Registration: View or print agreements and waivers
  50. Record a payment by check in a registration
  51. How do I refund an online registration?
  52. How do I require my members to save their Credit Card information in Registration for auto-pay?
  53. How does the Multi Swimmer Discount calculate in Registration for dollar amounts?
  54. Online Registration - Members approved but say Not Paid
  55. Online Registration - How do I turn it off?
  56. Registration: Show or hide t-shirt, swimsuit, jacket, and pant sizes
  57. Registration: Set age range for registration groups
  58. Registration: Export report of Registration and financial data
  59. Setting a Payment Frequency in Online Registration
  60. What steps will my Membership have to go through to Register Online?
  61. When does a new account get a login and password from the online registration system?
  62. When does the Online Registration Charge the CC?
  63. Where is my online registration link to set it up?
  64. How does registration affect the billing system?
  65. Registration: Add a charge to a registration
  66. Does Online Registration allow ACH?
  67. Use ACH to pay for registration workaround
  68. Waitlist / wait list for Online Registration
  69. Export a spreadsheet with swimsuit / swim suit size information
  70. Add swimsuit / swim suit size to registration and to member profile
  71. Collect swim suit / swimsuit quantities (bulk orders) and collect money - How To
  72. Registration: What families see when they register
  73. Registration: Update status on accounts and members who do not register
  74. Sell tickets using an event registration
  75. Apply account credit to registration
  76. Registration: Custom message on Account Setup and Member Selection pages
  77. Registration: Copy / Clone an Event Registration
  78. Registration: Set up to accept credit cards
  79. Registration: Hide unneeded fields and dates
  80. Registration: Rename or hide "Start Registration" button
  81. Registration: Add Registration button to homepage
  82. Registration: Add mobile friendly button to home page
  83. Registration: Electronic signatures
  84. Registration: Connect outstanding balances/credits, double bucket billing
  85. Registration: Double bucket billing and payments by check
  86. Registration: Display Registration in SportsEngine directory listing
  87. Registration: When account/member updates transfer to Account/Member Admin
  88. Undelete a registration
  89. Registration: Reasons NOT to reuse old registrations

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