Knowledge Base

  1. Parents/Non-Admins 

    1. Parents: Video tutorials
    2. Parents: Add a credit card or ACH to account for auto pay
    3. Parents: Make on demand payments
    4. Parents: View videos in SwimOffice
    5. Parents: Set up fundraising for your athlete
  2. Billing Setup 

    1. Billing: Billing Quick Start Guide
    2. Billing: Billing System is not active warning message
    3. Billing: Sign up/apply for electronic ACH/credit card processing
    4. Billing: ACH/credit card fees charged to team
    5. Billing: Email account automatically when credit card fails
  3. Billing Management 

    1. Billing System VIDEO Tutorials
    2. What is Accrual Based Accounting vs Cash Based Accounting?
    3. Warning in the invoice and payments area
    4. Bringing balance forwards or previous balances over to start the billing system
    5. Make, record, enter or add a payment
  4. Calendar 

    1. Subscribe to a TeamUnify calendar and add to your calendar agent (Google, Outlook etc.)
    2. Adding Calendar Items (Including Roster Groups / Repeating or recurring items)
    3. How calendar items are sorted
    4. Roster Groups don't appear in calendar drop down
    5. What is a workout calendar item?
  5. Coaching Tools 

    1. Coaching Tools: Complete lessons
    2. MainSet rebranded as Coaching Tools
    3. Coaching Tools: Practices disappeared / Can't see practices
    4. Coaching Tools: Print workouts/sets
    5. Coaching Tools: Import Workout Manager workouts
  6. Communication - Email, Text 

    1. Communication: Create and send an email
    2. Communication: Send SMS text from the SwimOffice website
    3. Communication: Send mobile push notifications from web
    4. Communication: Add attachment to email
    5. Communication: Add/edit an Email Group
  7. Deployment 

    1. Deployment VIDEO Tutorials
    2. Help & Training video tutorial - Help & Training 101
    3. Purchasing a new domain name
    4. TU website not appearing after changing name servers
    5. Need to pay for site hosting and domain name hosting
  8. Events 

    1. Add and create a new Event or Meet
    2. Event Creation - Most Frequently Asked Questions
    3. Quick Start Guide from meet creation to posting results
    4. Events: Add EV3 file to Event after athletes have declared
    5. Events: Hide event from Non-Admin/public - Admin only Event view
  9. Fundraising Admin 

    1. Fundraising System Setup
    2. Fundraising: Meaning of red numbers and asterisks
    3. Fundraising Admin: Admin level needed to access
    4. Change fundraising obligation
    5. Adjust payments in the Fundraising System
  10. General Troubleshooting 

    1. User Guides by Module
    2. Help Tools - Instant Answers to your questions
    3. What is SwimOffice?
    4. SEO -- Search Engine Optimization to increase site ranking
    5. 404 Error
  11. Job/Service Hours Admin 

    1. Jobs & Service Hours VIDEO Tutorials
    2. Jobs QuickStart Guide
    3. Admins sign in members to jobs - How To
    4. Job Reminder and Notification Alerts - Email and Verified SMS (text)
    5. Hiding the job length in hours that is displayed to the accounts
  12. Lessons 

    1. Lessons deployment VIDEO tutorials
    2. Lesson Management VIDEO Tutorials
    3. Lesson Interactive QuickStart Guide
    4. Lessons: User Guide
    5. Lessons - How to turn it on
  13. Meet Entries 

    1. Meets & Events VIDEO Tutorials
    2. Approving Athletes
    3. Athlete's times show NT in event
    4. Best times discrepancies between meet entries and reports
    5. Bonus events / exhibition events
  14. Meet Results & Times 

    1. Meet Results VIDEO Tutorials
    2. Add Canadian time standards
    3. Adding/Editing Time Standards for an LSC
    4. Attendance by Meet Results
    5. Meet Results: Export Team Records to Excel
  15. Membership 

    1. Account/Member Admin: Quick Start Guide and Tutorials
    2. Team Administration VIDEO Tutorials
    3. Membership: Add coach or board member to Coaches page
    4. Membership: Add email addresses to Accounts and Members
    5. Membership: Can't add account because email already exists
  16. OnDeck 

    1. Download OnDeck
    2. OnDeck: Quick-start guides for coaches and parents
    3. OnDeck: Invite membership to use OnDeck
    4. OnDeck: How to login / log in / sign in
    5. OnDeck: Automatic login and Touch ID
  17. Registration System 

    1. TU University: Online Registration Guide
    2. Online Registration VIDEO Tutorials
    3. Online Registration System Setting it up - A Step by Step from creation to management (user guides and tutorials)
    4. Online Registration - Getting Started Checklist
    5. Registration Management (management of registration module)
  18. SE Swimming Registration (UK) 

    1. ASA Registration tutorial
    2. Require SE Registration information during online registration
    3. Print SE Registration data
    4. Collect SE Registration fees during online registration
    5. Mark/view paid SE Registration fees
  19. Service Hours System 

    1. Adjusting Job Hours worked
    2. Service Hours Admin: Admin level needed to access
    3. Admin Alerts - Service Hours System Setup Incomplete; how do I turn this off?
    4. Can I reset my Service Hours system for multiple times instead of yearly?
    5. Can I set a maximum number of jobs accounts are able to sign up for an event?
  20. Settings 

    1. Settings: Team Profile
    2. Settings: SportsEngine Setup
    3. Settings: Where Contact Us emails go - Contact Us Recipients
    4. Settings: Change team alias
  21. Social Media 

    1. Facebook badges and social plugins
    2. How can I set up a text messaging for my team alerts/Twitter?
    3. Add Social Media Badges - Pinterest, Instagram, Facebook, Twitter
    4. How do I add a Facebook button to my site?
    5. How do I add a Facebook like button?
  22. TouchPad 

    1. TouchPad & TUSync Overview
    2. TouchPad Quick Start Guide
    3. TouchPad VIDEO Tutorials
    4. TouchPad: Step 1 - Meet Setup and Event Creation tutorial
    5. TouchPad: Step 2 - Syncing Events and Entries tutorial
  23. TUMoney  

    1. TUMoney VIDEO Tutorials
    2. TUMoney - Event Fundraising First Steps Intro & Launch
    3. TUMoney: Promote event fundraiser - email information to team
    4. Event Fundraising - Parent setup guide for their child/athlete/participant
    5. TUMoney - Can I have more than one fundraising system up?
  24. USA Swimming Registration 

    1. USA-S Registration: Generate registration package
    2. USA registration information is incomplete or incorrect
    3. USA Registration Packet - USS # verification or invalid USS/USA numbers
    4. USA Registration - "Have you represented another FINA federation at international competition?"
    5. USA Registration - Generating Outreach Athlete USA Package
  25. Website Design/Editing 

    1. Website Design VIDEO Tutorials
    2. Automatically Archive or Manually Archive News
    3. Can I add HTML to my homepage text area?
    4. Can I Customize the Color of my Team Title?
    5. Website Editing: Translate site into another language
  26. YMCA 

    1. YMCA: Register a coach
    2. YMCA: Add/update credit card for YMCA fees
    3. YMCA: COA report for invoices
    4. YMCA: Coaches alerted when certifications are expiring
  27. All articles 

    1. Adjusting Job Hours worked
    2. Add and create a new Event or Meet
    3. Communication: Create and send an email
    4. Why is my team not on OnDeck?
    5. Why can't I download OnDeck?

Feedback and Knowledge Base