Why can't I enter my email address in for a new account?

Why cant I Enter a Email Address in for a New Account?

If you are getting a error when trying to input a primary email in for a new account (this is most likely because the address is already being used somewhere in your database) the address is already enter please follow this procedure.

  1. Go to your Account/Member Admin Under Team Admin
  2. Enter the desired email address in the Email box
  3. Change the Account Status box to “Canceled/Hidden” and also try "Contact Request".
  4. Once those parameters have been selected click the search button.
  5. If there is a hidden account with this email address it should appear

If the above does not come up with any accounts follow this procedure.

  1. Go to Member Tab under Account/Member Admin
  2. Click on Display All
  3. Select all members and click on the Excel Export (Super User Only)
  4. This will give you a report that includes all fields for all non-canceled accounts that include all email fields.
  5. Check the Email2 and Email3 to make sure that the desired address is not entered as a secondary address under another account.

Account & Member Management

  1. Team Administration Tutorials
  2. Adding a Coach or Board Member to the Coaches Page
  3. Adding Athlete Emails For Communication
  4. Add or Edit a Member
  5. Adding Roster Groups to the Calendar
  6. Attendance Check Sheets
  7. Can a member be under more than one account?
  8. Cancelled/Hidden vs Suspended vs Waiting for Approval Status
  9. Can an admin verify or confirm an email address or SMS number?
  10. Can I age up all of my athletes?
  11. Can I Create a New Account Without a Valid Address?
  12. SwimOffice - USA Registration Reconciliation Report to check USA#
  13. Export an Excel database of just families' account information
  14. Can I merge Accounts? Dealing with duplicate accounts/members
  15. Can members search for other members and rosters?
  16. Add or edit an Account
  17. Delete Account
  18. Divorced parents account - How To Handle this scenario on TeamUnify
  19. Reset password / email password/login email
  20. Exports to Excel put the first and last names in one cell. How can I separate them?
  21. How can I find the Account Name from the Account Number?
  22. How big can member and coach photos be?
  23. How can I suspend/cancel all accounts that have no active swimmers?
  24. How Can I Tell Who Has A Verified Email Address?
  25. Add a coach or board member
  26. How do I add a photo to a profile?
  27. How do I build a USS ID Card #?
  28. How do I change login email to secondary email?
  29. Change my password
  30. Creating/Adding Roster Groups
  31. Filter by Gender - Member Tab
  32. How Do I Delete a Coach or Board Member from the Coaches Tab?
  33. Delete a Roster Group
  34. How do I edit an existing account?
  35. Export member and account info
  36. How do I export members from TeamUnify for import into Team Manager?
  37. How do I import a roster file into meet manager?
  38. How do I make a meet restricted to only certain Billing/Roster Groups?
  39. Move an athlete/member from under one account to the other
  40. Print a Member directory
  41. How do I print a roster?
  42. How do I print or produce a report with account information or member information?
  43. How do I review and edit my account database?
  44. How do I set an inactive date for a member to show when they will be leaving?
  45. How do I set an unattached code?
  46. How do I upload my member database if I don't have team manager?
  47. How do my swimmers link to their times in the TU database?
  48. How do users verify their email address?
  49. How do you apply the different filters in Account/Member Admin > Accounts?
  50. I entered in a new member but it doesn't show up?
  51. If an account is placed in the canceled hidden category does it change the password when you reactivate it?
  52. If an email is not verified will they get an email from the site?
  53. If I change the status of an account to something other than active will they be able to login?
  54. Is There A Place That Only An Admin Can See Notes And Not The Account?
  55. Member login and password isn't working
  56. Member Search: How do I opt out / in?
  57. Preferred Name in athlete member profile--how is it used?
  58. Account and Member Status definitions
  59. User Admin Type definitions
  60. What Are The Limits On Email Addresses And SMS Numbers For The Comm Editor?
  61. Sent password email and account didn't receive it
  62. What if I don't have the required email or address field for an account?
  63. Why can't I enter my email address in for a new account?
  64. Why is my swimmer not showing the event?
  65. Adding a payment type - Account login
  66. Viewing which accounts have verified (SMS/Email) information
  67. Add a cell number for SMS/Texting
  68. View OnDeck attendance data
  69. Coach's Page - Hiding the Board of Directors
  70. Print mailing labels
  71. No Contact Email Assigned error
  72. Add a custom user defined field in Account/Member Admin or in Registration
  73. New User Interface (UI) - Quick Start Guide and Tutorial
  74. New User Interface (UI) - Creating a New View for Searching
  75. New User Interface (UI) - Shortcut Keys
  76. New User Interface (UI) - Adding Customization
  77. New User Interface (UI) - Refresh button function
  78. New User Interface (UI) - Making a view the default
  79. New User Interface (UI) - Doing a multi account or member edit
  80. New User Interface (UI) - Adding a new member
  81. New User Interface (UI) - Accessing the additional functions (edit/status/email login/export/print/etc)
  82. New User Interface (UI) - Printing options
  83. New User Interface (UI) - Sorting options (including multi layered sorts)
  84. Contact Us Button - Marketing Best Practice
  85. Make bulk changes on accounts/members and billing/roster groups
  86. Team Club Code is being used by another team error
  87. New User Interface (UI) - Reverting back to the old interface for account member admin
  88. New User Interface (UI) - Adding Commonly Used Actions
  89. New User Interface (UI) - Member Filter Finding Information Using Filter Actions
  90. New User Interface (UI) - Account Multi Edit Fields
  91. New User Interface (UI) - Member Multi Edit Fields
  92. Exporting T-Shirt sizes - Registration and Account Member Admin

Feedback and Knowledge Base