Why can't I enter my email address in for a new account?

SwimOffice Admin - SuperUser Admin 

When creating a new account if you get the following it means you have this same account/email in your database (possible cancelled/hidden, suspended, or contact request status)

  1. Select the 'here' to bring you to the duplicate account
  2. Update the necessary status's to make it the current, active account.
    a.    Usually this means updating the Account Status to 'Active'
  3. Save Changes
  4. Don't forget to send the user their login/password email
    NOTE - The other account you were trying to create is automatically erased (not created)
See Also
Emailing passwords
Adding Athlete emails for communication
Add or Edit a member

Account & Member Management

  1. Account/Member Admin: Quick Start Guide and Tutorials
  2. Team Administration VIDEO Tutorials
  3. Adding a Coach or Board Member to the Coaches Page
  4. Adding Athlete Emails/SMS For Communication
  5. Add or Edit a Member
  6. Attendance Check Sheets
  7. What do I do if I forgot my password?
  8. Members Cannot be Under More Than One Account
  9. Membership: Cancelled/Hidden vs Suspended vs Waiting for Approval status
  10. SMS Verification Using Account/Member Admin
  11. Membership: Can an admin verify an email address or SMS number?
  12. Can I age up all of my athletes?
  13. Can I Create a New Account Without a Valid Address?
  14. SwimOffice - USA Registration Reconciliation Report to check USA#
  15. Can I merge Accounts? Dealing with duplicate accounts/members
  16. Can members search for other members and rosters?
  17. Create, add, or edit an Account
  18. Divorced parents account - How To Handle this scenario on TeamUnify
  19. How can I find the Account Name from the Account Number?
  20. Reset password / email password/login email
  21. How big can member and coach photos be?
  22. How Can I Tell Who Has A Verified Email Address?
  23. Add a coach or board member
  24. How do I add a photo to a profile?
  25. Build USS ID Card # / Member ID#
  26. How do I change login email to secondary email?
  27. Change my password
  28. Filter by Gender - Member Tab
  29. Deleting a Coach or Board Member from the Coaches Tab
  30. Delete a Roster Group
  31. How do I edit an existing account?
  32. How do I export members from TeamUnify for import into Team Manager?
  33. Accounts/Members: Export roster / members for import into Team Manager
  34. Restricting a meet to only certain Billing/Roster Groups
  35. Move an athlete/member from under one account to the other
  36. Accounts/Members: Export a roster to import into Meet Manager
  37. Print Athlete Roster or Member Directory
  38. Printing Rosters
  39. How do I print or produce a report with account information or member information?
  40. How do I review and edit my account database?
  41. How do I set an inactive date for a member to show when they will be leaving?
  42. How do I set an unattached code?
  43. How do I upload my member database if I don't have team manager?
  44. How do users verify their email address?
  45. Does Reactivating / turning on an account change the password?
  46. If an email is not verified will they get an email from the site?
  47. If I change the status of an account to something other than active will they be able to login?
  48. Is There A Place That Only An Admin Can See Notes And Not The Account?
  49. Member Search: How do I opt out / in?
  50. Member login and password isn't working
  51. Preferred name in athlete member profile - Overview of uses
  52. Account and Member Status definitions
  53. Membership: User Admin type access level definitions
  54. What Are The Limits On Email Addresses And SMS Numbers For The Comm Editor?
  55. Sent password email and account didn't receive it
  56. What if I don't have the required email or address field for an account?
  57. Why can't I enter my email address in for a new account?
  58. Why is my swimmer not showing the event?
  59. Adding a payment type - Account login
  60. Edit Attendance or Workout report on the Website / SwimOffice - Sync back to OnDeck
  61. Viewing which accounts have verified (SMS/Email) information
  62. Add a cell number for SMS/Texting
  63. Coach's Page - Hiding the Board of Directors
  64. Print mailing labels
  65. No Contact Email Assigned error
  66. Add a custom user defined field in Account/Member Admin or in Registration
  67. Shortcut Keys
  68. Membership: Save and customize filters, columns and views
  69. Making a view the default using filters
  70. Doing a multi account or member edit
  71. Adding a new member
  72. Sorting options / Alphabetical Sort
  73. Contact Us Button - Marketing Best Practice
  74. Make bulk changes on accounts & members and billing & roster groups
  75. Team Club Code is being used by another team error
  76. Membership: Use filters to display specific lists of accounts/members
  77. Membership: Multi-Edit account or member fields
  78. Membership: Customize t-shirt sizes
  79. Membership/Registration: Export t-shirt sizes
  80. Account/Member Admin: Add a new account / parent
  81. Delete and Undelete Accounts and Members
  82. Adding or Editing a Roster Group, Location, Sub Billing or Billing Group
  83. Membership: Save a custom search - Saved Views
  84. Custom report print or Excel - Member/Athlete or Account report of data
  85. UK (United Kingdom) Vodafone is Not Available as an SMS/Texting Option for Verification
  86. Set an athlete as Not USA Registered
  87. Mobilicity is not Listed as an SMS Carrier
  88. Understanding What you Are Filtering On
  89. My columns don't show in account member admin
  90. Email the Password to one, many or multiple Accounts
  91. Searching in Account Member Admin
  92. Sending SMS/Text from the Website
  93. Account Member Admin - Workout / Attendance Report
  94. Promoting OnDeck to Your Members and Families
  95. Add a Roster Group
  96. Accounts/Members: Export accounts/members roster to Excel spreadsheet
  97. Manually reset password for account
  98. Membership: Determine accounts with ONLY inactive members
  99. Membership: Duplicate email / email already exists / can't add account
  100. YMCA Membership: Remove coach so they stop receiving emails
  101. YMCA Membership: Coaches alerted when certifications are expiring

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