Why can't I enter my email address in for a new account?

SwimOffice Admin - SuperUser Admin 


When creating a new account if you get the following it means you have this same account/email in your database (possible cancelled/hidden, suspended, or contact request status)




  1. Select the 'here' to bring you to the duplicate account
  2. Update the necessary status's to make it the current, active account.
    a.    Usually this means updating the Account Status to 'Active'
  3. Save Changes
  4. Don't forget to send the user their login/password email
    NOTE - The other account you were trying to create is automatically erased (not created)
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See Also
Emailing passwords
Adding Athlete emails for communication
Add or Edit a member

Account & Member Management

  1. Team Administration VIDEO Tutorials
  2. Adding a Coach or Board Member to the Coaches Page
  3. Adding Athlete Emails/SMS For Communication
  4. Add or Edit a Member
  5. Adding Roster Groups to the Calendar
  6. Attendance Check Sheets
  7. Members Cannot be Under More Than One Account
  8. Cancelled/Hidden vs Suspended vs Waiting for Approval Status
  9. Can an admin verify or confirm an email address or SMS number?
  10. Can I age up all of my athletes?
  11. Can I Create a New Account Without a Valid Address?
  12. SwimOffice - USA Registration Reconciliation Report to check USA#
  13. Export an Excel database of just families' account information
  14. Can I merge Accounts? Dealing with duplicate accounts/members
  15. Can members search for other members and rosters?
  16. Create, add, or edit an Account
  17. Delete Account
  18. Divorced parents account - How To Handle this scenario on TeamUnify
  19. Reset password / email password/login email
  20. Exports to Excel put the first and last names in one cell. How can I separate them?
  21. How can I find the Account Name from the Account Number?
  22. How big can member and coach photos be?
  23. Suspend/cancel all accounts that have no active swimmers
  24. How Can I Tell Who Has A Verified Email Address?
  25. Add a coach or board member
  26. How do I add a photo to a profile?
  27. Build USS ID Card #
  28. How do I change login email to secondary email?
  29. Change my password
  30. Creating/Adding Roster Groups
  31. Filter by Gender - Member Tab
  32. Deleting a Coach or Board Member from the Coaches Tab
  33. Delete a Roster Group
  34. How do I edit an existing account?
  35. Export member and account info
  36. How do I export members from TeamUnify for import into Team Manager?
  37. How do I export a roster from TeamUnify to import into meet manager?
  38. Restricting a meet to only certain Billing/Roster Groups
  39. Move an athlete/member from under one account to the other
  40. Print Athlete Roster or Member Directory
  41. Printing Rosters
  42. How do I print or produce a report with account information or member information?
  43. How do I review and edit my account database?
  44. How do I set an inactive date for a member to show when they will be leaving?
  45. How do I set an unattached code?
  46. How do I upload my member database if I don't have team manager?
  47. How do my swimmers link to their times in the TU database?
  48. How do users verify their email address?
  49. How do you apply the different filters in Account/Member Admin > Accounts?
  50. I entered in a new member but it doesn't show up?
  51. Does Reactivating / turning on an account change the password?
  52. If an email is not verified will they get an email from the site?
  53. If I change the status of an account to something other than active will they be able to login?
  54. Is There A Place That Only An Admin Can See Notes And Not The Account?
  55. Member login and password isn't working
  56. Member Search: How do I opt out / in?
  57. Preferred name in athlete member profile - Overview of uses
  58. Account and Member Status definitions
  59. User Admin Type Access Levels - Definitions
  60. What Are The Limits On Email Addresses And SMS Numbers For The Comm Editor?
  61. Sent password email and account didn't receive it
  62. What if I don't have the required email or address field for an account?
  63. Why can't I enter my email address in for a new account?
  64. Why is my swimmer not showing the event?
  65. Adding a payment type - Account login
  66. Edit Attendance or Workout report on the Website / SwimOffice - Sync back to OnDeck
  67. Viewing which accounts have verified (SMS/Email) information
  68. Add a cell number for SMS/Texting
  69. View OnDeck attendance data
  70. Coach's Page - Hiding the Board of Directors
  71. Print mailing labels
  72. No Contact Email Assigned error
  73. Add a custom user defined field in Account/Member Admin or in Registration
  74. New User Interface (UI) - Quick Start Guide and Tutorial
  75. New User Interface (UI) - Creating a New View for Searching
  76. New User Interface (UI) - Shortcut Keys
  77. New User Interface (UI) - Adding Customization
  78. New User Interface (UI) - Refresh button function
  79. New User Interface (UI) - Making a view the default using filters
  80. New User Interface (UI) - Doing a multi account or member edit
  81. New User Interface (UI) - Adding a new member
  82. New User Interface (UI) - Accessing the additional functions (edit/status/email login/export/print/etc)
  83. New User Interface (UI) - Printing options
  84. New User Interface (UI) - Sorting options / Alphabetical Sort (including multi layered sorts)
  85. Contact Us Button - Marketing Best Practice
  86. Make bulk changes on accounts & members and billing & roster groups
  87. Team Club Code is being used by another team error
  88. New User Interface (UI) - Reverting back to the old interface for account member admin
  89. New User Interface (UI) - Adding Commonly Used Actions
  90. New User Interface (UI) - Member and Account Filters - Finding Information Using Filter Actions
  91. New User Interface (UI) - Account Multi Edit Fields
  92. New User Interface (UI) - Member Multi Edit Fields
  93. Exporting T-Shirt sizes - Registration and Account Member Admin
  94. New User Interface (UI) - Adding a new account
  95. New User Interface (UI) - Delete and Undelete Accounts and Members
  96. New User Interface (UI) - Edit a Saved Search
  97. New (UI) - Adding or Editing a Roster Group, Location, Sub Billing or Billing Group
  98. New User Interface (UI) - Custom Report Print or Excel - Member/Athlete or Account Report of Data
  99. UK (United Kingdom) Vodafone is Not Available as an SMS/Texting Option for Verification
  100. Setting an athlete as an Unsanctioned Athlete

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